WHISE is committed to ensuring compliance with relevant privacy, confidentiality and security legislation – to protect our clients, our staff and our organisation.

All individuals, including staff, contractors, volunteers and students who come into contact with, or have access to, confidential information, have a responsibility to maintain privacy, confidentiality and security of that information.

It is the responsibility of all individuals to ensure that they understand their obligations and responsibilities under this policy.

Confidential information may include information relating to:

  • Clients and/or family members e.g. client records, conversations and financial information
  • Employees, contractors, volunteers, students e.g. salaries, employment records, disciplinary actions
  • Third parties e.g. vendor contracts, computer software, technology
  • Business information e.g. financial records, reports, memos, contracts, computer programs, technology
  • Operations improvement, quality assurance, peer review e.g. reports, presentations, survey results

Confidential information may only be released to a third party with the approval of the CEO (in relation to general documents), and with the approval of the CEO and respective staff member or client (in relation to employee or client records).

WHISE staff, contractors, volunteers and students are required to sign an Employee Privacy, Confidentiality And Security Agreement [PDF: 121KB].


Privacy - you have the right to:

  • Choose what personal information to tell us
  • Be fully informed about how we use and store your information securely
  • Check your personal information at any time, to see that it is correct
  • Remain anonymous while using WHISE services

Our staff have the responsibility to:

  • Only collect the information that is necessary to assist in your care and support
  • Make sure all client files and information are kept safely and securely
  • Keep your information confidential and not release it to any other party, without your consent

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Contact forms Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies could last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Google reCAPTCHA

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.